Keeping Knowledge in the Room: Three Practices for Infrastructure Teams
I have been leading infrastructure and security teams for over a decade, and one problem keeps coming back: knowledge does not spread on its own. Unlike a development team where everyone shares a stack, an infrastructure team is a collection of specialists, each owning a different product. When that specialist takes a vacation – or leaves – their knowledge often walks out with them. In this post I share what I have learned about why knowledge management is harder in infrastructure teams and the practices that have helped my teams keep knowledge in the room. ...